Returns & Exchanges

At discoverluxurygifts.com, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange your item within the specified period from the date of delivery. Please review the following policy details.

Return Instructions

To initiate a return, please visit our online returns portal at discoverluxurygifts.com. You will need your order number and email address to begin the process. Follow the steps to generate a prepaid return shipping label and instructions. Items must be returned in their original, unused, and resalable condition, with all original packaging and tags attached.

Eligibility

Most items purchased directly from discoverluxurygifts.com are eligible for return or exchange, provided they meet the condition requirements stated above. Please note that certain products, such as sale items, personalized or bespoke products, and items marked as final sale, may be exempt from returns. For detailed eligibility, please refer to our full policy.

Exchange Instructions

If you wish to exchange an item for a different size, color, or product, please start the process through our returns portal at discoverluxurygifts.com. Exchanges are subject to product availability. We recommend placing a new order for the desired item to ensure availability while initiating the return for the original item.

Refund Process

Once your return is received and inspected, we will send you a notification email regarding the status of your refund. If approved, your refund will be automatically processed to your original method of payment. Please note that the time it takes for the credit to appear on your statement depends on your card issuer’s policies.

International Returns

For orders shipped outside the primary service region, different return instructions and policies may apply. Please use the returns portal at discoverluxurygifts.com to check specific guidelines for your region and to initiate any international return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our Customer Care team immediately via the contact form available on our website. We will gladly assist you and arrange for a replacement or return as quickly as possible.

Need Help?

For any questions regarding our Returns & Exchanges policy, or if you need assistance with the return process, please do not hesitate to reach out. Our Customer Care team is here to help. Visit discoverluxurygifts.com to access our help center and contact options.

We appreciate your business and thank you for choosing discoverluxurygifts.com.